Frequently Asked Questions
- Can I get some help to decide on my villa?
Yes, sure! Please feel free to ask any questions through email by contacting us at contact us or just simply Whatsapp us at +6285101763233.
- I’m interested in a villa. Can I visit it?
Yes, you are most welcome to drop by at any of our villas upon availability. Please visit our villa choices on the website and find the address.
- Can I put a hold on the villa?
Yes, of course. Simply fill-up the form that can be found on the page contact us. Please provide your name, contact details, travel dates, and your chosen villa. Give us an inquiry, then a confirmation email will be sent to your inbox.
- How do I pay?
You can pay through bank transfer in your local currency to a domestic bank account to save on foreign exchange rates charges imposed by your bank We can accept the following major currencies: AUD, EUR, GBP, SGD & USD. Please keep in mind that a deposit of 50% of the total price is required to secure your booking rental. The other 50% of the payment is due 30 days prior to your arrival unless stated otherwise.
- Will you help me to arrange any pre-arrival requirements?
Yes Absolutely! We can arrange anything at all! Common requirements include meals for when guests arrive, pre-stocking the fridge, helping arrange baby equipment at the villa, massages, day trips, and car rental.
- What is your cancellation policy?
If you must cancel your booking please be aware there are cancellation fees which you can read in our T&C. We strongly encourage guests to buy travel insurance at the time of booking.